Privacy Policy

1. Scope

This Privacy Policy applies to personal information we collect through the Services and in connection with support, communications, subscriptions, safety and moderation processes, analytics, and related business operations.

This Privacy Policy does not apply to third-party websites, apps, platforms, payment processors, advertising services, app stores, or other services that are not controlled by Tigbit, even if they are linked to or integrated with the Services. Those third parties may have their own privacy policies and practices.

2. Age Restriction

Tigbit is intended only for users who are 18 years of age or older. We do not knowingly permit use by minors and do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we may restrict access, suspend or terminate the account, and delete the information as appropriate.

3. Information We Collect

We collect information you provide to us, information collected automatically when you use the Services, information from third parties, and information generated through your use of the Services.

3.1 Information you provide directly

Depending on how you use the Services, we may collect the following:

• Account information, such as your email address, username, display name, login credentials, and authentication details.
• Profile information, such as profile image, biography, preferences, and settings.
• Content and communications, such as prompts, messages, character definitions, character metadata, uploaded images, reports, support messages, survey responses, and other content you submit through the Services.
• Character publishing information, including whether a character is public or private, descriptions, tags, media, prompts, system instructions, and related settings.
• Notification preferences, including whether you opt in to push notifications and your notification settings.
• Billing and subscription information, such as subscription status, purchase history, transaction identifiers, and platform/provider records relating to purchases made through Apple, Google, or other payment channels. We do not receive full payment card details when purchases are processed by app stores or external payment providers.
• Safety and moderation submissions, including user reports, appeals, and related evidence or explanations you provide.

3.2 Information we collect automatically

When you use the Services, we may automatically collect:

• Device and technical information, such as device type, operating system, app version, browser type, language, time zone, crash data, and other device metadata.
• Identifiers, such as IP address, device identifiers, cookie identifiers, session identifiers, and similar identifiers.
• Usage information, such as pages viewed, screens visited, features used, clicks, taps, session duration, referring pages, approximate timestamps, and interactions with characters and other content.
• Log and security information, such as access times, request logs, authentication events, abuse-prevention signals, moderation signals, diagnostic data, and records used to detect fraud, spam, unauthorized access, or misuse.
• Push notification interaction data, such as whether a push notification was delivered, opened, dismissed, or acted upon.

We do not currently collect precise geolocation information and do not collect your contacts.

3.3 Information from third parties

We may receive information from third parties, such as:

• app stores and payment providers, including subscription and transaction status;
• sign-in or authentication providers, if you choose to use them;
• analytics, hosting, infrastructure, support, moderation, fraud-prevention, or similar service providers;
• advertising, attribution, or measurement providers, if and when we use them; and
• other users, for example if they report your content or account.

3.4 Public content and character continuity data

If you create or publish characters or other content publicly, that content may be visible to other users.

To preserve conversation continuity, safety, moderation integrity, and user experience, we may maintain internal records relating to different versions of a published character and the version associated with particular conversations. For example, if a published character is edited after users have already begun conversations with it, we may preserve prior configurations or related records so those existing conversations are not disrupted.

4. How We Use Information

We may use personal information for the following purposes:

4.1 Provide and operate the Services

We use information to:

• create and manage accounts;
• authenticate users and maintain account security;
• provide character chat, publishing, discovery, moderation, subscription, and other product features;
• process subscriptions and manage purchases;
• deliver support and respond to questions, requests, appeals, and reports; and
• maintain records needed to operate the Services.

4.2 Personalization and product experience

We use information to personalize your experience, such as:

• surfacing relevant characters, content, or features;
• remembering preferences and settings;
• improving recommendations, relevance, and ranking; and
• helping provide continuity across sessions and devices where applicable.

4.3 Safety, moderation, and abuse prevention

We use information to:

• detect, investigate, prevent, and respond to fraud, abuse, spam, platform manipulation, unauthorized access, and other misuse;
• enforce our Terms of Service, Community Rules, and other policies;
• review reports, appeals, moderation actions, and safety incidents;
• preserve records related to safety, moderation, legal claims, or enforcement; and
• protect Tigbit, users, third parties, and the public.

This may include use of IP address, device metadata, account activity, reports, moderation flags, and related content or logs.

4.4 Analytics, diagnostics, and service improvement

We use information to analyze usage, troubleshoot, measure performance, monitor reliability, fix bugs, improve features, and develop new tools, systems, and product capabilities.

4.5 Model improvement and training

We may use certain user data, including chat or character-related data, to improve, evaluate, develop, or train our systems and models, and to improve related third-party systems used to operate the Services.

Where we do so, we may use de-identified, anonymized, aggregated, transformed, sampled, or otherwise privacy-protective forms of data, and we may remove direct account identifiers before use where appropriate.

We may also use data for trust and safety model improvement, including moderation and abuse-detection systems.

4.6 Communications

We use information to send:

• transactional or service-related messages;
• support responses;
• policy, legal, and account notices;
• security alerts; and
• push notifications if you opt in.

If permitted by law and consistent with your preferences, we may also send product updates, feature announcements, surveys, or promotional communications.

4.7 Advertising and marketing

We may use information to market the Services, measure campaigns, understand audience interests, and support advertising and attribution.

If and when we work with advertising, measurement, or attribution partners, we may share limited information such as device identifiers, cookie data, usage signals, approximate location derived from IP, or inferred general interests or category preferences.

We do not share the content of your private chats with advertising partners for advertising purposes.

4.8 Legal compliance and protection of rights

We use information to comply with applicable law, legal process, regulatory obligations, contractual requirements, and to establish, exercise, or defend legal claims.

5. How We Disclose Information

We may disclose information in the following circumstances:

5.1 Service providers and contractors

We may disclose information to vendors, service providers, contractors, and professional advisors that support the Services or our business, such as providers of hosting, analytics, diagnostics, infrastructure, security, support, moderation, communications, notifications, subscriptions, fraud prevention, legal, accounting, or other operational services.

5.2 Payment and subscription providers

Purchases and subscriptions may be processed by third parties such as Apple or Google. We may receive and disclose information as needed to confirm purchase status, manage subscriptions, handle support, prevent fraud, and maintain records.

5.3 Advertising, attribution, and analytics partners

If and when we use advertising, attribution, or measurement services, we may disclose identifiers, device metadata, usage information, and similar information to support analytics, attribution, campaign effectiveness, tailored marketing, or related purposes, subject to applicable law and user rights.

We do not disclose the content of private chat conversations to advertising partners for advertising purposes.

5.4 Public content and user-directed disclosures

If you publish a character or other content publicly, or otherwise make content available through public features, that content may be visible to other users and, depending on the feature, to the public.

Public content may remain visible or accessible even if you later delete your account, as described below and in our Terms of Service.

5.5 Safety, legal, and enforcement disclosures

We may disclose information if we believe in good faith that doing so is necessary or appropriate to:

• comply with law, regulation, subpoena, court order, or legal process;
• respond to lawful requests from regulators, law enforcement, or governmental authorities;
• enforce our Terms or policies;
• investigate fraud, abuse, harassment, infringement, or other harmful or unlawful conduct; or
• protect the rights, safety, property, or security of Tigbit, users, third parties, or the public.

5.6 Corporate transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be disclosed to counterparties, advisors, and successors as part of that process, subject to applicable confidentiality and legal requirements.

6. Cookies and Similar Technologies

We and our service providers may use cookies, SDKs, local storage, pixels, and similar technologies to:

• keep you signed in;
• remember preferences;
• operate and secure the Services;
• understand usage and performance;
• measure campaign effectiveness; and
• support analytics, attribution, and, if applicable, advertising.

You may have choices to manage cookies or similar technologies through your browser, device, or platform settings, though disabling certain technologies may affect how the Services function.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7.1 Account deletion

For instructions on submitting a request, visit the Account Deletion page.

If you delete your account:

• we may delete or anonymize certain account information, subject to technical, operational, legal, and compliance constraints;
• published characters and related public content may remain available on the Services under our platform continuity model, including under an anonymized or "Deleted User" attribution where appropriate;
• we may preserve records necessary to maintain active conversations, preserve character version continuity, or protect users and the integrity of the Services; and
• we may retain certain information for legal, safety, abuse-prevention, payment, audit, tax, accounting, moderation, or dispute-resolution purposes.

Some deleted information may also remain in secure backups for a limited period before being overwritten or deleted in the ordinary backup cycle.

7.2 Safety, moderation, and report records

We may retain reports, moderation records, investigation materials, abuse-prevention data, and related logs for a longer period where necessary for safety, compliance, repeat-offender detection, legal defense, fraud prevention, or other legitimate business and legal reasons.

7.3 De-identified and aggregated data

We may retain de-identified, anonymized, aggregated, or otherwise non-personal data for longer periods and use it for lawful business purposes, including analytics, service improvement, and model development.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet and no system of storage or processing is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and device access.

9. International Transfers

The Services may be operated in the United States and other jurisdictions. Your information may be transferred to, processed in, or stored in countries other than the one in which you live. Where required by applicable law, we will take appropriate measures to protect personal information in connection with such transfers.

10. Your Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

• access certain personal information we hold about you;
• correct inaccurate information;
• delete certain information;
• receive a portable copy of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of certain advertising-related processing or disclosures; and
• not be discriminated against for exercising applicable privacy rights.

You may also be able to:

• update certain account information in your account settings;
• unsubscribe from marketing emails using the unsubscribe link;
• control push notifications through your device or app settings.

To exercise privacy rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

We may decline or limit requests where permitted by law, including where the request would interfere with legal obligations, security, fraud prevention, moderation, active conversation continuity, the rights of others, or our ability to provide the Services.

11. U.S. State and Other Regional Disclosures

11.1 California and other U.S. state privacy rights

Depending on where you live, including California and certain other U.S. states, you may have rights regarding your personal information, subject to applicable law and exceptions, including the right to:

• know whether we collect, use, disclose, or process your personal information;
• request access to certain personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• obtain a portable copy of certain personal information;
• opt out of certain processing for targeted advertising, certain profiling, or certain disclosures that may be treated as a "sale" or "sharing" under applicable law; and
• not be discriminated against for exercising applicable privacy rights.

You may submit privacy requests using the contact details below. We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted by law, including where information must be retained for legal compliance, security, fraud prevention, moderation, active conversation continuity, payment records, or the rights of others.

If and when Tigbit uses cookies, identifiers, or similar technologies for advertising, attribution, or measurement, certain disclosures to advertising or analytics partners may be treated as targeted advertising, a "sale," or "sharing" under some state laws. Where required, we will offer applicable opt-out rights.

11.2 International and GDPR/UK privacy notice placeholder

Tigbit is currently designed as a U.S.-based service. If and when Tigbit expands offerings or actively targets users in the European Economic Area, the United Kingdom, or other jurisdictions with additional privacy requirements, we may provide supplemental regional disclosures, rights information, transfer details, and other notices required by applicable law.

If you reside in a jurisdiction that grants you additional privacy rights, you may contact us using the details below, and we will respond in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, by push notification, or by other reasonable means as required by law.

Your continued use of the Services after the effective date of an updated Privacy Policy means the updated Privacy Policy will apply, except to the extent additional consent is required by law.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact: